As a leading professional carbon fiber manufacturer, we know that customer trust based on products and services.
it is all about company Value and culture. No matter what type of business you are, we can help you to work efficient.
Have a look at the services we provide below.
Fast Response & Prompt Reaction Service To Customers
Responsiveness is part of our culture. We promise to response your Inquiries within 12 hours,
whether it is Inquiries or Complaints. Focusing on fast response is vital to maintain a high standard of customer service,
it is so important to put our customer above all else and to make their issues priority.We are trying to save your valuable time.
We are available via phone and email, Instant Chat are available from 8 AM-10PM (Beijing Time)
Timely updates on Production & Delivery
Trust is hard to gain and easy to lose. We know exactly the feeling when the customer ordered products
but didn’t get the consistent status updates, that’s the most unpleasant feeling when it comes to B2B business.
In Acen, we are committed to provide the best customer services, we will keeping you informed through the order
production and the delivery. Acen provides instant and accurate regular updates to our customers.
On Time Delivery
Firstly,we will not sacrifice the quality for speed. Instead,we look forward to producing high quality products
based on on-time shipment.Not only receiving goods on time but the service will also make a pleasant order purchasing process.
Original Design&Idea Protection
New Business Models built on Trust. We are already to Sign the contract before we start to work.
Confidential is most important part when it comes to B2B business, we know there is some companies
to copy or we say stealing they customers’ design to making profits, that is so SHAME.
Its very important to keep your design&ideas secret. Acen guarantees that your designs and files will be Safe.
We build the trust with our customers, will never reveal or copy any of your design, this is we called commercial moral.
After Sales Service
We aim to offer the best after-sales service to our clients, Even after the deal.
If you have any problems with your products, please feel free to contact our after-sales service team,
They will get back to you within 24 hours following your request and will do everything to find best solution.
As we want to build a long-term relationship with all of our customers.
Acen provides comprehensive support throughout the entire order.
Our Friendly support Team is available to help you 24 hours a day.we believe our service is as important as the Products .
We will try our best to provide the top-class services.
More options for you to contact us. From phone, online chat, online form submission.Our professional and knowledgeable support team is waiting to hear from you.